Service Request Form

Around-the-clock support with certified technicians

Higgins offers around-the-clock service and support by certified technicians. When you contact us, please have your product serial number ready.

How do I make a service request online?

You may email a request to our dispatch team by completing the form on this page. Please be sure to enter your name, phone number, and product serial number as well as a detailed description of your request. You will be contacted by our dispatch team as soon as possible.

How do I make a service request during business hours?

Between 8:00 AM and 4:30 PM EST, Monday through Friday, please call 1.800.486.1312, option 2. Your call will be directed immediately to our dispatch team. In the event that all lines are busy, please leave a detailed message (including your name and phone number) and our dispatchers will return your call as soon as possible. Alternatively, you may make a service request online by completing the form on this page.

How do I make a service request during non-business hours?

In case of a technical emergency, please call 1.800.486.1312 and follow our easy-to-use voice prompts to beep an on-call 24-hour technician. You will be phoned by our on-call technician as soon as they are available to help you.

Please note, you will be charged for this call.

Service Request Form

If you are having issues with your product, please let us know by completing the form. It will be emailed to our Dispatcher and you will be contacted shortly thereafter.